Medical & dental
Online reputation management for clinics and practices
Patients choose their GP, dentist, or specialist based on Google reviews and search results. We make sure your practice looks as good online as the care you provide.
Get your free auditThe challenges
What we hear from business owners like you
Patients check reviews before booking
More than half of new patients read Google reviews before choosing a clinic. A low rating or unanswered negative review means they book with someone else — even if your clinical care is excellent.
You can’t ask patients to change their review
Healthcare has extra sensitivities around patient feedback. You need a system that earns more genuine reviews without pressuring anyone, and responds to feedback professionally without breaching patient confidentiality.
Your online presence doesn’t match your practice
Your clinic is modern and welcoming, but your website is outdated, your Google profile is half-empty, and the first thing patients see online is a complaint from three years ago.
How we help
Services for your industry
Review growth
Automated post-appointment review invitations to all patients, with professional AI-drafted responses.
Learn moreGoogle Business Profile
A fully optimised profile with accurate hours, services, photos, and regular posts.
Learn moreCustom websites
A clean, mobile-first website that ranks for your suburb and specialty keywords.
Learn moreReputation monitoring
Instant alerts when a new review appears, so you can respond the same day.
Learn moreIn practice
What this looks like
Illustrative example based on typical engagements
Suburban dental clinic
A dental practice with an outdated website and no review strategy. We built a mobile-first site, optimised their Google profile, and set up automated review invitations for all patients.
- Page 1 for “dentist [suburb]” within 8 weeks
- +90 new patient enquiries per month
- 4.2 → 4.8 stars in 6 months
FAQ
Common questions
How do you handle patient privacy?
We never reference patient details in review responses. Our AI-drafted responses acknowledge the feedback without confirming or denying any clinical details. You review every response before it goes live.
Can you help with specialist directories?
Yes. We optimise your presence on Google, HealthEngine, HotDoc, and other platforms where patients search for practitioners in your specialty.
What if a patient leaves an unfair review?
If the review violates platform policies — for example, it’s fake, defamatory, or from someone who was never a patient — we can flag it through official dispute channels. Genuine patient reviews cannot be removed, but we can help you respond professionally.
Ready to get started?
Start with a free audit. We'll review your online presence and recommend the right plan for your business.
Get your free audit