Hospitality
Online reputation management for restaurants, cafes, and hotels
In hospitality, your Google rating is your shopfront. A half-star drop means empty tables. We help you earn the rating your food and service deserve.
Get your free auditThe challenges
What we hear from business owners like you
One bad weekend can tank your rating
A busy weekend, a wait-time blowout, and suddenly three 1-star reviews land at once. Your rating drops from 4.5 to 4.1 and weekend bookings fall off a cliff.
You’re competing with hundreds of options
When someone searches “restaurant near me”, Google shows three results in the map pack. If your rating is lower than your neighbours’, you don’t get the click.
Negative reviews go unanswered
You’re too busy running service to sit down and write thoughtful responses to every review. Unanswered complaints make it look like you don’t care.
How we help
Services for your industry
Review growth
Automated post-visit review invitations and professional responses to every review.
Learn moreGoogle Business Profile
Menu highlights, updated photos, weekly posts, and accurate hours across all platforms.
Learn moreDigital PR
Feature articles about your venue in regional mastheads that build authority and attract new customers.
Learn moreReputation monitoring
Alerts for new reviews on Google, TripAdvisor, and Facebook so nothing slips through service.
Learn moreIn practice
What this looks like
Illustrative example based on typical engagements
Family restaurant
A family-owned restaurant with mixed reviews and no strategy for responding. We set up review invitations, responded to every review, and placed feature articles highlighting their story.
- 4.1 → 4.7 stars in 6 months
- +65% weekend bookings
- 3 feature articles published in regional mastheads
FAQ
Common questions
Do you cover TripAdvisor and other platforms?
Yes. We manage reviews across Google, TripAdvisor, Facebook, and Zomato. We’ll recommend the right mix based on where your customers leave reviews.
Can you help with a sudden spike in bad reviews?
Yes. Our monitoring service alerts you immediately, and our team can respond to reviews within hours. If any reviews violate platform policies, we’ll flag them through official channels.
What about seasonal businesses?
Our plans are month-to-month with no lock-in. You can scale up before peak season and scale back during quiet periods.
Ready to get started?
Start with a free audit. We'll review your online presence and recommend the right plan for your business.
Get your free audit